Terms of Service

1. What we do and don't do

We provide routine home maintenance, depending on your plan: replacing HVAC air filters, refrigerator and other water filters, humidifier pads, and smoke alarm, carbon monoxide alarm, and thermostat batteries; cleaning return vent grilles, refrigerator coils (from the front grille), and dryer lint trap housings; flushing AC condensate drain lines; rinsing outdoor AC units; turning outdoor faucets off for winter and back on in spring; changing hard-to-reach light bulbs; adding water softener salt; and basic checks such as testing smoke and CO alarms and sump pumps.

We do not perform HVAC, electrical, plumbing, roofing, or appliance repairs or installations, including replacing light fixtures, ceiling fans, or hardwired alarms. We don't move large appliances or work on roofs.

Checks are not inspections. Our checks (such as testing smoke and CO alarms, reading their expiration dates, or testing a sump pump) are quick, basic checks of what we can see and test without taking anything apart. If we notice something that looks wrong, we'll tell you and note it in your online account so you can contact a licensed professional. A check that finds nothing is not a guarantee that no problems exist.

2. Service area

We serve single-family homes in ZIP codes 22307 and 22308 in Alexandria, Virginia. We may accept other homes at our discretion.

3. First visit

The first visit costs $29. It includes locating and measuring your filters, recording your refrigerator model, and replacing up to 2 standard 1-inch air filters. There is no obligation to sign up for a plan afterward.

4. Plans and replacement schedules

Plans include one visit about every 3 months at the per-visit prices shown on our website at the time you sign up:

• Basic Air ($79 per visit): up to 2 standard 1-inch air filters every visit; return vent cleaning every visit; and the AC condensate drain line flushed and the outdoor AC unit rinsed each spring.
• Pure Home ($99 per visit): Basic Air, plus a refrigerator water filter every 6 months and coil cleaning once a year; smoke and CO alarm testing each visit, with alarm and thermostat batteries replaced once a year and expiration dates checked; dryer lint trap housing cleaned once a year; outdoor faucets shut off in fall and turned on in spring; a sump pump test each spring (if you have one); and up to 3 hard-to-reach light bulbs changed per visit (you provide the bulbs).
• Total Care ($159 per visit): Pure Home, covering up to 2 heating and cooling systems (up to 4 standard filters every visit, or thick 4–5 inch media filters every 6 months), plus a whole-house humidifier pad once a year, under-sink or reverse-osmosis water filter cartridges on their recommended schedule (cartridges billed at our cost), and up to 2 bags of water softener salt each visit if you have a softener.

Seasonal tasks are done at the visit that falls in that season (spring: March–May; summer: June–August; fall: September–November; winter: December–February). If a visit is skipped, its seasonal tasks wait until that season comes around again.

Refrigerator filters are NSF-certified equivalents unless you choose a brand-name filter. Alarms that are hardwired without backup batteries or that have sealed long-life batteries are not included in battery replacement.

5. Extra items and upgrades

• Extra air filters beyond your plan: $25 each for standard filters, $35 each for thick 4–5 inch filters
• MERV 13 allergy filters, where your system supports them: +$15 per visit
• Brand-name refrigerator filter: +$35 each time it's replaced
• Dryer vent duct cleaning: $129 (only vents we can reach from the ground or a short ladder)
• 10-year sealed smoke alarm, supplied and installed: $45 each; smoke and CO combination alarm: $65 each (battery-powered alarms only)
• Light bulb changes beyond 3 per visit: $5 each (you provide the bulbs)
• Air purifier and under-sink/RO water filters not included in your plan: our cost plus $15 per filter

We'll always tell you about extra charges before we install anything that isn't included in your plan.

6. Payment

You are billed after each completed visit, and payment is due when you receive your invoice. You can pay by card, check, or cash.

Card on file. If you save a card (on the secure page of our payment processor, Stripe), you authorize us to charge that card after each completed visit for your plan's per-visit price (or the $29 first visit) plus any extras from Section 5 that we told you about before installing them. You'll receive a receipt. You can replace or remove your card at any time from your online account or by contacting us. If a charge fails, we'll send you a payment link, or you can pay by check or cash.

Prepaying. If you choose to prepay for a year, you pay for your next 4 visits up front at 10% off. If you cancel a prepaid year early, we refund what you paid minus the regular per-visit price of the visits already completed (if that's more than you paid, no refund is due).

7. Price changes

We may change plan prices. We'll tell you at least 30 days before a new price applies to your next visit, and you can cancel before then.

8. Scheduling, skipping, and cancelling

There is no long-term contract. You can pause, skip a visit, or cancel at any time by calling, texting, or emailing us. Please give us at least 24 hours' notice if you need to reschedule a visit. We may reschedule if weather, illness, or safety requires it, and we'll let you know as early as we can.

9. Access and safety

• An adult (18 or older) should be home during the visit, or you must arrange access with us in advance.
• Please secure pets and clear a safe path to your filters, attic access, and refrigerator.
• We may decline to work in areas we believe are unsafe (for example, attics without safe footing, or areas with pests, mold, or exposed wiring). We'll tell you why.
• We rinse outdoor AC units only with the power switched off and a garden hose, never a pressure washer, and we turn the power back on when we're done.

10. Smoke and CO alarms

Replacing a battery does not guarantee that an alarm works or will work in the future. Please test your alarms monthly and replace alarms according to the manufacturer's instructions (usually every 10 years for smoke alarms). When we install a 10-year sealed alarm, we mount and test it; we don't install, replace, or rewire hardwired alarms.

11. Limitation of liability

We take care in your home. If a problem is caused by our work, contact us within 30 days and we'll work with you to make it right. To the fullest extent permitted by Virginia law, we are not responsible for pre-existing conditions, for the performance or failure of equipment or appliances we did not repair, or for indirect or consequential damages, and our total liability for any claim related to a visit is limited to the amount you paid for that visit. Nothing in these terms limits liability that cannot be limited under law.

12. Communications

We contact you by phone or email about your visits, and by text message only if you've agreed to receive texts. You can reply STOP to any text to opt out. See our Privacy Policy for details.

13. Online account

We may invite you to set up an online account where you can see your equipment, visits, and invoices. Keep your password private and don't share the login links we email you. Only choose "Keep me logged in on this device" on your own device, not on a shared or public computer. Let us know right away if you think someone else has used your account. We may suspend an account to protect you or our systems.

14. Governing law

These terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be handled in the courts of Fairfax County, Virginia.

15. Changes to these terms

We may update these terms. We'll post the new version here and update the date at the top. Changes don't apply to visits already completed.

16. Contact us

Fort Hunt Filters (ILYSTICS LLC)
Alexandria, VA
Phone: (703) 791-9184
Email: forthuntfilters@ilystics.com